Delivery & Returns
Delivery & Shipping
Delivery charges are calculated at checkout. Where Free Delivery is stated, delivery is free; however, surcharges may apply to certain UK locations, including the Isle of Wight, Grampians, Highlands and some areas of Scotland.
Customers in Northern Ireland can contact our Sales team for a delivery quote.
Standard Delivery
Orders placed before 3:00pm, Monday to Friday, are normally delivered within 3–5 working days to mainland England and Wales.
Orders placed over the weekend may take slightly longer to arrive.
Your order will be dispatched via ShipStation, which selects the most cost-effective and reliable courier for your order. Once dispatched, you will receive an email containing your tracking number and courier details.
Our standard delivery hours are 8:00am–5:30pm, Monday to Friday.
If your order does not require a signature and you are not at home, the courier may leave your parcel in a safe place or with a neighbour, where available.
Timed Deliveries
AM, PM and specific time-slot deliveries may be available for an additional charge. For more information and pricing, please contact us on 01282 478200.
Specialist 2-Person Home Delivery
A premium product deserves a premium delivery experience.
Because of the size and weight of the 18" Pro Midi and 21" Steel Kamados, they are delivered by a specialist two-person team rather than a standard courier.
Your delivery includes careful handling and placement in your location of choice, so you don't have to worry about moving a substantial item from your doorstep yourself.
Specialist delivery: £60
Your delivery will be arranged with you in advance at a convenient time.
What's included?
- Two-person specialist delivery
- Delivery to your location of choice
- Careful handling throughout
- Pre-arranged delivery appointment
Suitable access is required. Please contact us if you're unsure whether your property can accommodate delivery of this item.
Why is there a delivery charge?
Our products are designed to offer an exceptional specification and premium features at a highly competitive price. Rather than build the cost of specialist delivery into the product price, we show it separately. This means you pay for the product itself at the best possible value, with the specialist delivery service charged separately.
Delivery Delays
Occasionally, adverse weather conditions, such as snow or ice, may affect delivery times. If this occurs, we will contact you where possible and provide an updated estimated delivery time.
Returns
If you wish to return an item or have any questions about our products, please contact us on 01282 478200 or hello@barbequick.co.uk.
For non-faulty items, we are happy to discuss your return however, you will be responsible for arranging and paying for the return.
Your Legal Rights
When you buy goods from a business, you have statutory consumer rights. If goods are faulty or misdescribed, these rights may include a refund, replacement, repair and/or compensation, depending on the circumstances.
Change of Mind
In addition to your statutory rights, we accept returns where you have simply changed your mind.
Please return the unused item, with the original receipt or invoice, within 14 days. For eligible returns, we will offer an exchange or credit note.
For any questions about delivery or returns, please contact our team on 01282 478200 or hello@barbequick.co.uk.